Practice Charter

We are committed to giving you the best service we can. This is possible if we work together - PLEASE HELP US TO HELP YOU
 
What We Will Do For You:
- Treat you with courtesy and respect at all times
 
- Discuss with you the care and treatment we can provide
- Give you full information on the services we provide
 
- Give you the most appropriate care by suitably qualified staff
 
- In case of an Emergency provide an Out of Hours service to take care of you when the surgery is closed
 
- Refer you to a consultant when the Doctor thinks it is necessary
 
- Refer for a second opinion when you and your Doctor agree it is needed
 
- Give access to your Health Records, subject to any limitation in the law
 
- Keep the contents of your Health Record confidential
 
- Give you a full and prompt reply to any complaints you make about our services
 
- If we fail to meet these standards please tell us so that we can improve our service
 
- Practice Manager: MRS ANNETTE MARTINEZ
 
What You Can Do For Us:
- Treat us with respect and courtesy at all times
 
- Tell us if you are unsure about the treatment we are offering you
 
- Do not attend at A&E until you have tried to get an appointment at the surgery. If you have fallen or hurt yourself you can visit the Minor Injuries service at Orsett Hospital.
 
- Use the Out of Hours services only in a genuine emergency
 
- Ask for a home visit only when if you or the person you are looking after cannot get to the surgery through illness or infirmity
 
- Keep your appointments and let us know as early as possible if you want to cancel it. In that way we can offer the appointment to another person
 
- Let us know when you change your name or address or mobile telephone number.
 
- Give us 48 hours to process repeat prescriptions, if you post your request or if you wish us to post the prescription to you, please enclose a stamped addressed envelope and  please allow 1 week in advance of you requiring the medication
 
- Do Not telephone for repeat prescriptions use the order slip provided