How to make an appointment with the Doctors/Nurses

Please call 01375 642362 to book an appointment; if all bookable appointments are booked for the day you will be asked to ring the surgery at 8am the following morning for an on the day appointment.
 
If you feel your problem cannot wait until the following day please let the receptionist know, she will offer you an URGENT appointment.
 
If your condition is non-urgent, you can expect to see a GP within two working days. If you do not need an appointment within two working days, you also have the option to book in advance if this is more convenient for you.
 
The Nurse treats patients for a wide range of common conditions. To make an appointment please ring the above number.
 
What do I do in an emergency
If you need urgent medical advice during surgery hours, please phone the surgery on 01375 642362.
 
Please be prepared to give some information to the receptionist. If you need to see a doctor urgently. When the surgery is closed please phone the surgery on 01375 642362
 
They will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the 'out-of-hours' clinic, or receive a home visit. Alternatively you can phone NHS 111 on 111 or visit their website at www.nhschoices.co.uk/111
 
NHS 111 offers free expert health information and advice 24 hours a day. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.
 
For cuts/bruises/falls etc you can attend the Minor Injuries Unit at Orsett Hospital.
 
Why might it be difficult to get an appointment
The surgery is particularly busy on Mondays and Fridays. If your appointment is not urgent, try to book on a less busy day. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient.
 
If we can’t offer you an immediate appointment, you will be advised to telephone the surgery at 8.00am the following morning when on the day appointments will be available or we may ask you to phone back later in the day to see if we can offer you a cancellation.
 
You can book to have a telephone consultation with a doctor if you wish. The Doctor will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at the agreed time.
 
What if I can't get an appointment
The surgery is particularly busy on Mondays and Fridays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am.
 
If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can’t offer you an immediate appointment, we may ask you to phone back so that we can offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. You will be asked to ring the practice at an agreed time, or go to the Grays Walk In Centre in Grays High Street
 
Routine appointments
If you need to book a routine follow-up appointment with a Doctor you can book one as far in advance as you like we have no restrictions. Please phone after 10.30am to avoid busy times.
 
Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor.
 
Same day appointments
We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly. You can ring between 8am - 12pm  for on the day appointments only.
 
 
 
PLEASE NOTE: The Surgery does not open until 08:30am